Privacy policy
SAFlexfit Privacy Policy
Last Updated: 20 August 2026
SAFlexfit respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how SAFlexfit collects, uses, stores, protects and shares personal information when you visit or purchase from our website.
Website: https://saflexfit.co.za/
Email: supportsaflexfit@gmail.com
Country: South Africa
This Privacy Policy is intended to comply with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Information We Collect
When you visit our website, create an account, place an order, contact us or otherwise interact with SAFlexfit, we may collect certain information.
This may include:
Personal Information
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Full name
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Email address
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Telephone/mobile number
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Billing address
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Delivery/shipping address
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Order details
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Products purchased
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Payment-related information
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Customer service communications
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Information you provide when requesting a return, refund or exchange
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
Technical Information
When you visit our website, certain technical information may also be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Website pages visited
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Date and time of visits
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Referring website
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General website usage information
This information may be collected through Shopify, cookies, analytics tools and similar technologies.
2. How We Use Your Information
SAFlexfit may use your personal information to:
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Process and fulfil your orders.
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Process payments.
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Arrange delivery of your purchases.
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Communicate with you about your order.
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Provide customer support.
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Process returns, refunds and exchanges.
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Verify and prevent potentially fraudulent transactions.
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Maintain and improve our website.
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Improve our products and services.
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Send important service-related communications.
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Send promotional or marketing communications where permitted by law and, where required, with your consent.
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Analyse website traffic and customer behaviour.
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Comply with applicable legal and regulatory requirements.
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Protect the rights, property and security of SAFlexfit, our customers and our website.
3. Payment Information
When you make a purchase through SAFlexfit, your payment may be processed by third-party payment providers.
SAFlexfit does not intentionally store complete credit card or debit card numbers on our own systems.
Payment information may be securely processed by the payment provider according to its own privacy and security policies.
Depending on the payment methods available on our store, your payment may be processed by providers such as Shopify Payments, PayFast or other payment providers integrated with our Shopify store.
You should review the applicable payment provider's privacy policy for information about how it processes payment information.
4. Shopify
Our online store is hosted and operated using Shopify.
Shopify provides the technology that allows us to operate our online store, process orders, manage customer information and provide our e-commerce services.
Information you provide through our store may therefore be processed by Shopify and its service providers as necessary to provide these services.
For more information about how Shopify handles personal information, please refer to Shopify's applicable privacy documentation.
5. Sharing Your Personal Information
SAFlexfit does not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
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Shopify and its service providers.
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Payment processors.
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Courier and delivery companies.
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Website hosting and technology providers.
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Email and communication service providers.
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Marketing and advertising platforms.
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Analytics providers.
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Fraud prevention and security providers.
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Professional advisers where necessary.
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Government authorities or law enforcement where required by law.
We only share information where there is a legitimate business, contractual or legal reason to do so, or where otherwise permitted or required by applicable law.
6. Delivery Information
When you place an order, we may provide relevant information to our delivery or courier partners so that your order can be delivered.
This may include:
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Name
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Telephone number
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Delivery address
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Order number
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Delivery-related information
We do not provide courier companies with personal information that is unnecessary for fulfilling the delivery.
7. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information and provide functionality.
We may use cookies to:
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Keep your shopping cart functioning.
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Remember preferences.
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Improve website functionality.
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Understand how visitors use our website.
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Measure website performance.
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Improve our advertising and marketing.
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Provide relevant advertisements.
Some cookies may be placed by third-party services used on our website.
You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
8. Marketing Communications
SAFlexfit may use your contact information to send promotional communications where permitted by applicable law.
Marketing communications may include:
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New product announcements.
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Special offers.
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Promotions.
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Discounts.
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Product updates.
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Other SAFlexfit marketing information.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at:
We will continue to send essential transactional communications where necessary, such as order confirmations, shipping updates, payment notifications and information relating to your purchases.
South Africa's Information Regulator has specifically noted that POPIA requirements continue to apply to direct electronic marketing, including requirements concerning consent and existing customers.
9. Facebook, Instagram and Other Advertising Platforms
SAFlexfit may use third-party advertising and analytics platforms, including platforms operated by companies such as Meta, to advertise our products and understand the effectiveness of our advertising.
These platforms may use cookies, pixels or similar technologies to collect information about website interactions and advertising activity.
This may allow us to:
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Measure advertising performance.
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Understand which advertisements are effective.
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Show relevant SAFlexfit advertisements.
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Build audiences for advertising purposes.
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Improve our marketing campaigns.
The information collected by these third parties is subject to their own privacy policies and terms.
10. Google and Analytics Services
SAFlexfit may use analytics services to understand how visitors interact with our website.
These services may collect information such as:
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Pages visited.
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Approximate location.
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Device information.
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Browser information.
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Website interactions.
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Referral information.
This information helps us improve the SAFlexfit website and customer experience.
11. Data Security
SAFlexfit takes reasonable and appropriate steps to protect personal information against:
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Unauthorised access.
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Unauthorised disclosure.
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Loss.
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Misuse.
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Alteration.
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Destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security of information transmitted to or stored through our website.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
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Processing and fulfilling orders.
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Providing customer support.
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Managing returns and refunds.
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Maintaining business and financial records.
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Meeting legal and regulatory requirements.
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Resolving disputes.
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Preventing fraud.
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Protecting our legal rights.
When personal information is no longer reasonably required, we may securely delete, destroy or anonymise it, subject to applicable legal requirements.
13. Your Rights Under POPIA
Subject to applicable law, you may have the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of personal information where legally applicable.
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Object to certain processing of your personal information.
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Object to direct marketing.
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Withdraw consent where processing is based on consent.
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Request information about how your personal information is being processed.
To exercise your rights, contact:
We may need to verify your identity before processing certain requests.
The Information Regulator confirms that individuals have rights including access, correction and objection regarding the processing of their personal information.
14. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by law.
If you believe that a child has provided personal information to SAFlexfit without the required permission, please contact us at:
We will take reasonable steps to address the matter.
15. International Transfers
Some of the service providers we use may process or store information outside South Africa.
Where personal information is transferred outside South Africa, SAFlexfit will take reasonable steps to ensure that the transfer is handled in accordance with applicable privacy laws.
This may include using service providers that provide appropriate safeguards for personal information.
16. Data Breaches
If SAFlexfit becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and address the incident.
Where required by applicable law, affected individuals and/or the Information Regulator will be notified.
The Information Regulator provides services for reporting personal-information security compromises and POPIA complaints.
17. Third-Party Websites
Our website may contain links to third-party websites, services or social media platforms.
SAFlexfit is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Changes to This Privacy Policy
SAFlexfit may update this Privacy Policy from time to time.
Changes may be made to reflect:
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Changes to our business.
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Changes to our website.
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Changes to the services we use.
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Changes to applicable laws.
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Changes to our privacy practices.
The updated version will be published on our website with a revised Last Updated date.
19. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your personal information is being handled, please contact us.
SAFlexfit
South Africa
Email: supportsaflexfit@gmail.com
Website: https://saflexfit.co.za/
We will make reasonable efforts to respond to privacy-related enquiries as soon as reasonably possible.
20. Information Regulator
If you are not satisfied with how SAFlexfit has handled your personal information, you may have the right to lodge a complaint with the Information Regulator of South Africa.
The Information Regulator is the independent body responsible for monitoring and enforcing compliance with POPIA and PAIA in South Africa.
Information Regulator of South Africa
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200
Official website: Information Regulator of South Africa