Shipping policy

SAFlexfit Shipping Policy

Last Updated: 20 August 2026

At SAFlexfit, we aim to make your shopping experience as easy and convenient as possible. This Shipping Policy explains how we process, dispatch and deliver orders placed through our online store.

Website: https://saflexfit.co.za/
Email: supportsaflexfit@gmail.com
Country: South Africa

1. Shipping Area

SAFlexfit currently delivers orders within South Africa.

We may expand our delivery areas in the future. If international shipping becomes available, the applicable delivery costs, estimated delivery times and conditions will be displayed at checkout or communicated before your order is processed.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment has been received.

Orders are not normally processed or dispatched on weekends or South African public holidays.

During busy periods, promotions, product launches or sales events, processing may take slightly longer.

Once your order has been dispatched, you will receive shipping information where tracking is available.

3. Estimated Delivery Times

After your order has been dispatched, estimated delivery times are generally:

Major cities and metropolitan areas: approximately 2–5 business days

Regional and remote areas: approximately 3–7 business days

These are estimated delivery times and are not guaranteed delivery dates.

Delivery may take longer during:

Public holidays.
Peak shopping periods.
Sales and promotional events.
Adverse weather conditions.
Courier disruptions.
Remote-area deliveries.
Unforeseen circumstances beyond our reasonable control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the delivery address, available shipping method and applicable order information.

Where applicable, SAFlexfit may offer:

Standard delivery.
Promotional/free shipping.
Other delivery options available at checkout.

The shipping fee applicable to your order will be shown before you complete your purchase.

5. Free Shipping Promotions

From time to time, SAFlexfit may offer free shipping promotions.

Where free shipping is offered, the applicable minimum order value, products, locations and promotional conditions will be displayed at the time of the promotion.

SAFlexfit reserves the right to change or end free-shipping promotions without notice, subject to orders already placed under the promotion.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your:

Full name is correct.
Street address is correct.
Suburb is correct.
City/town is correct.
Postal code is correct.
Contact number is correct.

SAFlexfit is not responsible for delivery delays or additional delivery costs resulting from incorrect or incomplete information supplied by the customer.

If you notice an error in your delivery information, please contact us as soon as possible at:

supportsaflexfit@gmail.com

We will try to assist, but we cannot guarantee that an address can be changed once an order has been dispatched.

7. Courier Delivery

Orders may be delivered by third-party courier companies selected by SAFlexfit.

Once your order has been handed over to the courier, delivery is subject to the courier's operating procedures and delivery network.

The courier may contact you using the contact information provided with your order.

Please ensure that someone is available to receive the delivery where required.

8. Tracking

Where tracking is available, SAFlexfit will provide the tracking information after your order has been dispatched.

You can use the tracking information to monitor the progress of your delivery.

Please note that tracking information is provided by the courier and may take some time to update after the parcel has been collected.

9. Delivery Delays

SAFlexfit works with third-party courier services and cannot guarantee a specific delivery date unless explicitly stated.

Delivery delays may occur due to circumstances including:

Courier network delays.
Incorrect delivery information.
Weather conditions.
Public holidays.
High parcel volumes.
Remote-area deliveries.
Road closures.
Technical issues.
Industrial action.
Other circumstances outside SAFlexfit's reasonable control.

If your order appears to be significantly delayed, please contact us at:

supportsaflexfit@gmail.com

We will do our best to assist and follow up with the relevant courier where appropriate.

10. Failed Delivery Attempts

If a courier is unable to deliver your order, additional delivery attempts may be made depending on the courier's procedures.

If delivery fails because the customer provided incorrect information, was unavailable to receive the parcel, or otherwise prevented delivery, additional delivery charges may apply if the parcel needs to be re-dispatched.

11. Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact SAFlexfit as soon as possible at:

supportsaflexfit@gmail.com

We may need to contact the courier to investigate the delivery.

Please provide your order number and any relevant delivery information.

12. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and product before using the item.

Contact SAFlexfit as soon as possible at:

supportsaflexfit@gmail.com

Please include:

Your order number.
Photographs of the damaged packaging.
Photographs of the product.
A description of the damage.

We will assess the matter and work with you to determine the appropriate solution.

13. Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as possible.

Please provide:

Your order number.
A description of the incorrect item.
Photographs of the item received.

SAFlexfit will investigate the issue and, where the error is confirmed, arrange an appropriate remedy in accordance with our Return & Refund Policy and applicable South African consumer law.

14. Changes or Cancellations Before Dispatch

If you need to change or cancel an order, contact us as soon as possible at:

supportsaflexfit@gmail.com

We will try to accommodate your request if the order has not yet been processed or dispatched.

Once an order has been dispatched, it may no longer be possible to cancel or change the delivery.

15. Returns and Shipping

Shipping costs relating to returns are handled according to our SAFlexfit Return & Refund Policy.

For approved change-of-mind returns, the customer may be responsible for the reasonable return shipping costs.

Where an item is confirmed to be defective, damaged or incorrectly supplied by SAFlexfit, return shipping will be handled in accordance with applicable law and our Return & Refund Policy.

16. Delivery to Remote Areas

Some locations may be classified as remote or outlying areas by our courier partners.

Additional delivery charges or longer delivery times may apply to these locations.

Where applicable, any additional shipping charges will be communicated or displayed before the order is completed.

17. P.O. Boxes and Alternative Addresses

Depending on the courier service selected, delivery to P.O. Boxes, post offices, farms or other non-standard addresses may not be available.

Where delivery cannot be completed to the address provided, SAFlexfit may contact you to arrange an alternative delivery address.

18. International Shipping

SAFlexfit currently ships within South Africa only.

International shipping may become available in the future.

If international shipping is introduced, additional costs such as international delivery charges, customs duties, taxes or import fees may apply.

19. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or waive any rights you may have under applicable South African law.

SAFlexfit will comply with applicable requirements relating to consumer purchases, delivery, defective goods, refunds and cancellations.

This includes applicable provisions of the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.