Refund policy

SAFlexfit Return & Refund Policy

Last Updated: 20 August 2026

At SAFlexfit, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, defective, or unsuitable item, please contact us so that we can assist you with the return or exchange process.

This Return & Refund Policy applies to purchases made through the SAFlexfit online store.

1. Returns & Exchanges

You may request a return or exchange if:

You received the wrong product, colour, or size.
The item arrived damaged.
The item is defective or has a manufacturing fault.
The item does not meet the required quality standards.
You received an item that is materially different from what was ordered.

For change-of-mind returns, SAFlexfit may accept the return provided the item is unused, unworn and in its original condition, subject to the terms below.

2. Change-of-Mind Returns

If you have simply changed your mind about your purchase, SAFlexfit may accept a return provided that:

The return request is made within 7 days of receiving your order.
The item has not been worn, washed or used.
The item is clean and free from stains, makeup, perfume, deodorant, pet hair or other marks.
All original tags and labels remain attached.
The item is returned in its original packaging where reasonably possible.
The item has not been damaged through use or handling.

For hygiene reasons, we reserve the right to refuse change-of-mind returns where an item has been worn, washed or otherwise used.

This change-of-mind policy does not limit any rights you may have under applicable South African consumer-protection legislation.

3. Defective or Faulty Products

If a product is defective, unsafe, or does not meet the required quality standards, please contact us as soon as reasonably possible.

Under the South African Consumer Protection Act, consumers may have rights relating to defective or unsafe goods within six months after delivery, including the right in qualifying circumstances to request a repair, replacement or refund.

SAFlexfit will assess the issue and provide the appropriate remedy in accordance with applicable law.

A product will not normally be considered defective where the issue has resulted from:

Normal wear and tear.
Incorrect washing or care.
Damage caused by the customer.
Misuse or improper use.
Failure to follow the product's care instructions.
Alterations made to the product after delivery.

4. Incorrect or Damaged Orders

If you receive an incorrect or damaged item, please contact us as soon as possible.

Please provide:

Your order number.
Your name and contact details.
A description of the issue.
Clear photographs of the product and packaging where applicable.

If SAFlexfit confirms that the incorrect or damaged item was caused by an error on our side or occurred during delivery, we will arrange an appropriate solution, which may include a replacement or refund.

5. How to Request a Return

To request a return, please contact us by email:

Email: supportsaflexfit@gmail.com

Please use the subject line:

Return Request – Order #[Order Number]

Include:

Full name
Order number
Date of purchase
Product you wish to return
Reason for the return
Photographs where applicable

Do not send products back before receiving return instructions from SAFlexfit.

6. Return Shipping Costs

Change-of-Mind Returns

For approved change-of-mind returns, the customer is responsible for the reasonable cost of returning the product to SAFlexfit, unless otherwise required by law.

Original delivery charges are generally non-refundable for change-of-mind returns.

Defective, Damaged or Incorrect Products

Where SAFlexfit determines that the product was defective, damaged, or incorrectly supplied, SAFlexfit will cover the reasonable return costs where required by applicable law.

7. Refunds

Once an approved return has been received and inspected, SAFlexfit will notify you of the outcome.

Where a refund is approved, the refund will generally be made using the original payment method where reasonably possible.

Please allow reasonable processing time for the refund to appear in your bank account or payment account after the refund has been processed.

The time required for the funds to reflect may depend on your bank or payment provider.

8. Exchanges

Where an exchange is approved, SAFlexfit will arrange a replacement product subject to stock availability.

If the requested replacement is unavailable, we may offer an alternative solution, including a refund where applicable.

If you require a different size because the original size was selected incorrectly, the exchange will be treated as a change-of-mind/size exchange and may be subject to return shipping costs.

9. Sale Items & Promotional Products

Sale items and promotional products may be subject to specific return conditions stated at the time of purchase.

However, nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited under South African law.

10. Gift Cards

Gift cards are generally non-refundable and cannot be exchanged for cash, except where required by applicable law.

11. Products Returned Without Approval

Please do not send products to SAFlexfit without first contacting us and receiving return instructions.

Products sent without the required return information may experience delays in processing.

12. Hygiene & Fitness Apparel

Because SAFlexfit sells clothing and fitness apparel, products must be returned in a hygienic and resalable condition for change-of-mind returns.

Items that have been worn, washed, stained, damaged, or exposed to strong odours may not qualify for a change-of-mind return.

This does not affect your statutory rights where an item is defective or otherwise covered by applicable consumer-protection legislation.

13. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove, restrict or waive any rights you may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African law.

Where applicable legislation provides a consumer with a right to return, repair, replacement, cancellation or refund, SAFlexfit will comply with those requirements.

For example, South African consumer law provides specific protections concerning defective goods and, in certain circumstances, allows consumers to return qualifying defective goods within six months of delivery.