Terms of service

SAFlexfit Terms of Service

Last Updated: 20 August 2026

Welcome to SAFlexfit. These Terms of Service govern your use of the SAFlexfit website and your purchase of products through our online store.

By accessing our website or placing an order with SAFlexfit, you agree to be bound by these Terms of Service.

If you do not agree with these terms, please do not use our website or place an order.

Website: https://saflexfit.co.za/
Email: supportsaflexfit@gmail.com
Country: South Africa

1. About SAFlexfit

SAFlexfit is an online retailer offering women's fitness apparel, sportswear, leggings, gym clothing and related accessories.

These Terms apply to all visitors, customers and users of the SAFlexfit website.

2. Using Our Website

You agree to use the SAFlexfit website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to our website or systems.
Interfere with the operation or security of the website.
Copy, reproduce or distribute our website content without permission.
Use automated systems to collect information from our website without permission.
Submit false, misleading or fraudulent information.
Attempt to place orders using stolen or unauthorised payment information.

SAFlexfit reserves the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and specifications displayed on our website are accurate.

However:

Product colours may appear slightly different depending on your device or screen.
Minor differences in product appearance may occur.
Product measurements may have reasonable manufacturing variations.
Product availability may change without notice.

We reserve the right to correct errors, inaccuracies or omissions on our website at any time.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after you have placed an order, we will contact you and may offer an appropriate alternative or refund where applicable.

5. Prices

All prices displayed on the SAFlexfit website are shown in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change product prices at any time.

Price changes will not affect an order that has already been accepted and confirmed, except where required by law or where an obvious pricing error has occurred.

6. Pricing Errors

We take reasonable steps to ensure that product prices are displayed correctly.

If a product has been accidentally listed at an obviously incorrect price, SAFlexfit reserves the right to correct the error.

Where an order has been affected by a genuine pricing error, we will contact you before proceeding where reasonably possible.

If the incorrect price resulted in a payment being processed, SAFlexfit may cancel the affected order and provide an appropriate refund.

7. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email.

An order confirmation does not necessarily mean that SAFlexfit has accepted the order in every circumstance.

SAFlexfit reserves the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable.
There is an obvious pricing or product-description error.
We suspect fraudulent activity.
Payment cannot be successfully processed.
An order contains unusual or suspicious activity.
We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

8. Payment

Payment must be successfully received before an order can be processed and dispatched.

SAFlexfit may offer various payment methods through third-party payment providers.

Payment processing is handled securely by the applicable payment provider.

SAFlexfit does not intentionally store complete credit or debit card details on its own systems.

We reserve the right to delay or cancel an order where payment has not been successfully authorised or where a transaction appears fraudulent or unauthorised.

9. Shipping and Delivery

SAFlexfit will arrange delivery using the shipping method selected or made available at checkout.

Delivery times provided on our website are estimates unless specifically stated otherwise.

Delivery times may be affected by:

Courier delays.
Public holidays.
Weather conditions.
Incorrect or incomplete delivery information.
Remote delivery locations.
High order volumes.
Circumstances outside SAFlexfit's reasonable control.

SAFlexfit is not responsible for delays caused by circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information when placing an order.

10. Incorrect Delivery Information

If an order cannot be delivered because incorrect or incomplete delivery information was provided by the customer, additional delivery charges may apply where the order needs to be re-sent.

Please check your delivery information carefully before completing your purchase.

11. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our SAFlexfit Return & Refund Policy.

Our standard change-of-mind return period is 7 days from receiving your order, subject to the conditions set out in our Return & Refund Policy.

Nothing in these Terms limits or removes any consumer rights provided by applicable South African law.

For returns or refund assistance, contact:

supportsaflexfit@gmail.com

12. Consumer Protection

SAFlexfit operates in South Africa and aims to comply with applicable South African consumer-protection legislation.

Nothing in these Terms is intended to exclude, restrict or waive any rights that cannot legally be excluded, restricted or waived.

This includes applicable rights under legislation such as:

The Consumer Protection Act 68 of 2008.
The Electronic Communications and Transactions Act 25 of 2002.
The Protection of Personal Information Act 4 of 2013.
Other applicable South African laws and regulations.

Where these Terms conflict with a mandatory legal right, the applicable law will take precedence.

13. Fitness Apparel and Product Use

SAFlexfit products are intended for their ordinary and reasonably foreseeable purposes.

Customers are responsible for following applicable product care instructions.

SAFlexfit is not responsible for damage caused by:

Incorrect washing.
Incorrect drying.
Improper use.
Excessive force.
Alterations to the product.
Failure to follow care instructions.
Normal wear and tear.

Where a product is defective, your statutory consumer rights remain unaffected.

14. Intellectual Property

All content on the SAFlexfit website, including but not limited to:

Logos.
Brand names.
Product photographs.
Graphics.
Text.
Website designs.
Product descriptions.
Marketing materials.

is owned by or licensed to SAFlexfit unless otherwise stated.

You may not reproduce, modify, distribute, publish or commercially use SAFlexfit content without prior written permission.

15. Customer Reviews and User Content

If you submit a product review, photograph, testimonial, comment or other content to SAFlexfit, you agree that SAFlexfit may use that content for legitimate business and marketing purposes, subject to applicable law.

You must not submit content that:

Is unlawful.
Is defamatory.
Contains abusive or threatening material.
Infringes another person's intellectual-property rights.
Contains another person's personal information without permission.
Is fraudulent or misleading.
Contains malicious software or harmful material.

SAFlexfit reserves the right to remove content that violates these requirements.

16. Third-Party Services

SAFlexfit may use third-party services to operate our business, including:

Shopify.
Payment processors.
Courier and delivery companies.
Advertising platforms.
Analytics services.
Email and communication providers.

Your use of these services may also be subject to the applicable third party's terms and privacy policies.

SAFlexfit is not responsible for the independent policies or practices of third-party service providers.

17. Website Availability

We aim to keep the SAFlexfit website available and functioning properly.

However, we do not guarantee that the website will always be:

Available.
Error-free.
Secure.
Free from interruptions.
Free from viruses or other harmful components.

The website may occasionally be unavailable due to maintenance, technical issues, upgrades or circumstances outside our control.

18. Limitation of Liability

To the maximum extent permitted by applicable law, SAFlexfit will not be responsible for losses arising from:

Temporary website unavailability.
Delays caused by third-party service providers.
Incorrect information supplied by a customer.
Events outside our reasonable control.
Improper use of products.
Failure to follow product care instructions.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by South African law.

19. Events Outside Our Control

SAFlexfit will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

These may include:

Natural disasters.
Severe weather.
Fire.
Flood.
Power outages.
Internet or telecommunications failures.
Strikes.
Government actions.
Civil unrest.
Epidemics or pandemics.
Courier disruptions.
Supplier disruptions.
Other circumstances outside our reasonable control.

Where reasonably possible, we will notify customers of significant delays or disruptions.

20. Privacy

Your use of the SAFlexfit website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

You can contact us regarding privacy matters at:

supportsaflexfit@gmail.com

21. Links to Other Websites

Our website may contain links to third-party websites.

These links may be provided for convenience or additional information.

SAFlexfit does not control or guarantee the content, security or privacy practices of third-party websites.

You access third-party websites at your own risk and should review their applicable terms and privacy policies.

22. Changes to These Terms

SAFlexfit may update these Terms of Service from time to time.

Changes may be made to reflect:

Changes to our products or services.
Changes to our website.
Changes to our business operations.
Changes to applicable laws.
Changes to our policies.

The updated version will be published on the SAFlexfit website with a revised Last Updated date.

Your continued use of the website after changes are published may constitute acceptance of the updated Terms, to the extent permitted by law.

23. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally applicable dispute-resolution body.